Help Desk Technician

Pay: $18.00 - $19.00

Position Type: Contract

Location: District Of Columbia

 
 

About Us

 

At MISource Inc., we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the MISource staffing team will invest the time to understand your goals, work experiences, and career objectives. To search for other exciting opportunities in your area, visit our website at www.misource.com.

Entry-level Help Desk Technician
Stafford, VA (Quantico)
Secret Clearance
3 Openings

Responsibilities:

• Help Desk or Service Desk supporting customers in an enterprise environment, providing troubleshooting in a SharePoint platform
• Provides support to end users on a variety of issues
• Identifies, researches, and resolves technical problems
• Responds to telephone calls, email and personnel requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under immediate supervision and typically reports to a supervisor or manager

Qualifications:

• An Associate’s Degree with 0-2 years of experience in the field or in a related area
• Knowledge of commonly-used concepts, practices, and procedures with desktop applications such as MS Office, Adobe products, and basic knowledge of Windows OS platforms
• Experience creating, maintaining and troubleshooting MS SharePoint 2007 and new 2010 sites and portals
• Basic Web content management skills
• Must have Security+
• Prefer ITIL v3 and/or a Microsoft Certification

MISource, Inc. is proud to offer a comprehensive selection of benefits to our employees including
• Health
• Dental
• Vision
• Term life insurance
• Short-term disability insurance
• Critical illness insurance
• 401(k) retirement savings program.
MISource, Inc. is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. MISource utilizes E-Verify.
Interested Candidates, click “Apply Now”, or contact the MISource office at the number listed below.

Contact:
MISource, Inc.
PH: 877-543-9540
Fax: 888-293-5055