ITSM/ITIL Methods

ITSM/ITIL Methods

By following these methods, our ITSM Team focuses on identifying practical goals to achieve real life results:

Seek improvement opportunities:

Outdated Service Delivery frameworks have become ineffective and inefficient. Additionally, the old frameworks have become inequitable and fragmented. Our team members work with you to challenge your current framework and to think critically to create a new one, or simply gain efficiency in lacking areas.

Categorize areas of IT improvement:

Prioritization is KEY! Our consulting team will assist you to identify and prioritize the areas that are challenging your overall Service Delivery goals. Because not all goals are created equal, we challenge our customers to focus on the areas with the highest ROI.

Advisement on business case (Process improvements/Cost Analysis/Vendor Selection)

Software Phase:

Selecting the proper Service Delivery Software is a critical step in the process. With so many to choose from, our consulting team will partner with you to assist in the vetting process. Additionally, once you have selected the proper tool for your organization, we have a technical team waiting to assist you in the support, integration and customization of the tool.

• Pre/Post Implementation: Before integrating Service Desk Management Tools, MiSource and our team of resources will assist you in vendor selection, staff augmentation and process improvement to better prepare for a successful implementation. Through business process analysis and development workshops, a MiSource Solutions Architect will assist you through each pre-implementation phase.
• Integration: Using our specialized technical consultants, MiSource works hand in hand with you to ensure timely and effective delivery around technical requirements, user support, and seamless integration. As an integration service, we recognize that each client presents distinct challenges. We work with our technical professionals and consulting engineers to guarantee a seamless fusion of your existing applications with your service desk management tool investment.
• Customization: MiSource recognizes that each Client has unique methods and needs. As your business partner, we use our candidate assessment and recruiting process to identify the talent that will provide the most effective solution tailored to your company goals. Our specialized resources will ensure your custom applications are built and maintained with high functionality and with an up-to-date user interface.